Last updated: May 2026
1. Introduction
TowFast ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services, visit our website, or contact us by phone.
By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Personal Information You Provide
When you call our dispatch line, fill out a contact form, or request a quote, we may collect:
- Full name
- Phone number
- Email address
- Vehicle make, model, year, and license plate
- Current location and destination
- Payment information (processed securely; we do not store full card numbers)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Device type and operating system
- Pages visited, time spent, and referring URLs
- Approximate geographic location (city-level only)
Call Recording
Calls to our dispatch line may be recorded for quality assurance, training, and dispute resolution. You will be notified at the start of any recorded call.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: Dispatching tow trucks, confirming your location, and completing roadside assistance.
- Communication: Sending service confirmations, ETA updates, and responding to inquiries.
- Billing & payment: Processing invoices, receipts, and insurance claims.
- Improvement: Analyzing website usage and call data to enhance our response times and customer experience.
- Legal compliance: Meeting regulatory obligations, responding to lawful requests, and enforcing our Terms & Conditions.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Service partners: With contracted tow operators and roadside technicians who need your location and vehicle details to provide assistance.
- Payment processors: With secure third-party payment gateways to complete transactions.
- Legal authorities: When required by law, court order, or to protect the rights, property, or safety of TowFast, our customers, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service records are typically retained for 3 years. Call recordings are retained for 90 days unless needed for an active dispute. Website analytics data is anonymized after 26 months.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all website and form data transmission
- Secure, access-controlled servers with regular security audits
- PCI-DSS compliant payment processing
- Staff training on data protection and confidentiality
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies & Tracking
Our website uses essential cookies to function properly and analytics cookies (via trusted third-party providers) to understand how visitors use our site. Cookies are small text files placed on your device.
Your Choices
- Browser settings: You can block or delete cookies through your browser preferences. This may affect site functionality.
- Analytics opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We do not respond to "Do Not Track" signals at this time, as there is no consistent industry standard.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, including direct marketing.
To exercise any of these rights, contact us at privacy@towfast.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately so we can remove it.
10. Third-Party Links
Our website may contain links to third-party sites (such as social media platforms or partner services). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when revisions were made. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
- Email: privacy@towfast.com
- Phone: 1-800-555-1234
- Mail: TowFast Privacy Office, 221 Industrial Way, Metro City
For legal matters, you may also contact legal@towfast.com.